Woodlands Holiday Apartments - Terms and Conditions
These terms and conditions govern the relationship between Woodlands Holiday Apartments (hereinafter referred to as we, our, us or the Owners) and any person who books accommodation from the Owners, (hereinafter referred to as the Guest, you or your). The terms and conditions constitute a legally binding agreement between the Owners and the Guest.
Within the specified terms and conditions the Owners offer short term rental of a specified apartment at 8 Beach Road, St . Annes-on-Sea, Lancashire (the Property) to the person named as the lead person on the booking form (the Guest). By making a booking the Guest agrees to the terms and conditions on behalf of the all members of the party on whose behalf the booking is made.
Information about the Property can be found at www.woodlandsflats.com (our website).
1. Making a booking
A booking can be made to us in writing, by e-mail or by phone. A copy of these terms and conditions are sent with each confirmation of a booking and can be found on our website.
Reservations will be confirmed upon payment of a non-refundable deposit of 50% of the booking value.
By your completion and submission of the booking form, it is deemed that you have read and agreed to abide by these terms and conditions. Please ensure that you visit our website for the most up to date terms and conditions.
Please note – everyone occupying the Property (staying overnight) must be listed on the booking form or notified in writing to the Owners, including small children. Under no circumstances must the number of Guests exceed the advertised notified occupancy for the chosen apartment.
2. Amendment of booking
If you need to change your booking after confirmation (e.g. arrival or departure dates) you must write, phone or email and we will try to meet your requirements wherever possible. If you notify us of additional guests, within the maximum occupancy, they may be added for an additional charge on the understanding that they are bound by these terms and conditions. The Owners reserve the right to charge cancellation fees if the number of nights booked is reduced or dates are changed. We also require that you inform us if people are deleted from your party.
Please note that the reservation deposit is non-refundable.
Providing the Owners receive written notice of cancellation not less than six weeks (42 days) prior to the actual arrival date, the Guest will not be liable to pay the balance. It is the responsibility of the Guest to ensure that the notice of cancellation reaches the Owners in good time.
If the cancellation notice is received less than 42 days prior to the start of the stay at the Property the Guest will be liable to pay the full amount of the booking value. Should the Owners be successful in re-letting the apartment for all or part of the reservation period, all or part of the full amount of the booking value (excluding the reservation deposit) may be refunded at the discretion of the Owners.
The Owners reserve the right to cancel any booking following notice given to the Guest. Any payment made by the Guest will be refunded, unless the reason for cancellation is failure by the Guest to pay the final balance, in which case the cancellation terms set out herein will be applied.
In the unlikely occurrence of a Force Majeure event, which necessitates cancellation of the booking by the Owners before the commencement of the stay, the Owners will refund any monies paid by the Guest, but without interest, compensation or consequential loss of any kind.
4. Rental rates
The Guest will be responsible for the total rental price of the Property, as specified in our website and in the booking confirmation. The current rental rates applicable for the Property will be specified in the booking confirmation. The Owners reserve the right, at any time before a booking form is confirmed to amend the rental rates applicable to the Property. Once the booking form has been confirmed, the cost of the rental will be fixed.
The balance of the agreed rental cost (total price less the non-refundable deposit) must be paid not less than six weeks (42 days) prior to the arrival date. Where bookings are made within six weeks of arrival the full amount due must be paid at the time of booking.
If any balance is overdue by more than two weeks we reserve the right to cancel the booking and retain the booking deposit.
Payment can be made by direct bank transfer, Paypal or cheque. Cheques should be made payable to “Woodlands'.
6. Party size
The maximum capacity the apartments is specified on our website. This maximum capacity must not be exceeded without the agreement of the owners. Persons under 16 years of age must be accompanied by parents or responsible adults. The Owners reserve the right to refuse bookings by same gender parties at their discretion and 'stag' or 'hen' parties will not be accommodated. Prior permission must be obtained from the Owners or the agents appointed to manage the property on behalf of the Owners if persons not listed on the booking form are to visit the property and use the facilities. At no time can these guests stay overnight at the Property. Failure to comply will render the booking void, with a requirement for the Guests to vacate the property immediately. In such situations, no compensation or refund will be paid. For the avoidance of doubt, the Property cannot be shared or sub-let without the express consent of the Owners and only the persons shown on the booking form are permitted to stay in the Property.
For legal reasons, as well as the safety and comfort of all our guests, smoking is not permitted inside the Property at any time. Vaping or use of other forms of e-cigarettes is also not permitted inside the Property.
It is the Owners’ policy to not allow pets in the apartments. For pet owners who cannot bear to leave their best friends at home, it may be possible to board cats, dogs and small animals at nearby kennels or catteries.
9. Damage and loss
Your agreement to abide by these terms includes acceptance to pay for damage and losses caused by your occupancy of the Property. Claims for damage or loss include, but are not limited to, additional costs caused by misuse of equipment, damage to any kind to furnishings, carpets, curtains or equipment; excessive cleaning costs and removal of items from the property. The Guest will be held responsible for all additional costs of repair or replacement and will make payment to the Owners within 14 days of receipt of an invoice setting out the additional costs incurred by the Owners as a result of the damage.
It is recommended that Guests and members of the Guest’s party are covered by travel insurance which carries adequate protection against delays, cancellation, damage and losses of their personal belongings and luggage.
11. Towels and bedding
Bedding and towels are included in the booking. Bedding will be changed before arrival of Guests. For Guests occupying an apartment for more than one week, the bedding and towels will be changed at the end of the first week and subsequent weeks of their stay. Guests should bring their own beach towels and must not remove the provided towels from the Property.
12. Electricity and gas
The apartments are centrally heated by thermostatically controlled radiators. Appliances in each apartment are powered by metered supplies of electricity by way of coin meters in each apartment for which the Owners will provide the coins.
13. Check in and Check out
Check-in to the apartments is after 3:00pm on the day of arrival and check-out is by 10:00am on the date of departure.
Wi-fi is available for Guests throughout the Property free of charge. The password will be available in the apartment.
15. Owners Access
The Owners or their agents shall be allowed access at any reasonable times during your stay, and wherever possible will provide reasonable advance notice. The Owners reserve the right to enter the apartments without permission or notice in the event of an emergency or where at the Owners' discretion there is a health or safety risk.
Vehicle parking is available free of charge and without restriction outside and in the immediate vicinity of the Property. However, parking may be in demand during peak periods and will be available on a first come first served basis.
All persons forming the party of the Guest are responsible for the care of the Property and are expected to take reasonable care of it during their stay. Appliances must be turned off when the Guest is away from the property and laptops, mobile phones and other equipment should not be left on charge when the apartment is unoccupied. At the end of the rental period, utensils, carpets, furnishings and fittings should be left clean and tidy. The Guest is responsible for leaving the property in good order and in a clean condition.
18. Code of Conduct
The Property is located in a residential community and we ask that you do nothing to interfere with the enjoyment of residents or other visitors or guests. We would ask you to show consideration and refrain from doing anything that is likely to inconvenience your neighbours. Excessive noise or disruption particularly, but not solely, between the hours of 11pm and 7am will be treated as a breach of the Guest's terms of occupation. In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers or residents or to cause damage to any property, the Owners or their agents reserve the right to ask you to vacate the property immediately. In this event, no refunds or compensation will be paid by the Owners.
19. Limitation of Liability
Nothing in this clause or these terms will limited the Owners liability for death or injury caused by the gross negligence of the Owners. Subject to the preceding sentence, the Owners, including their agents, accept no liability whatsoever for death, personal injury, accidents, loss or damage, to persons or personal belongings howsoever else caused. The use of the Property and its amenities is at the Guest and their party’s own risk.
The Owners and the Management Company cannot accept liability for the sudden failure of equipment at the Property but will take immediate and reasonable action to rectify any such failure upon notification by the Guest.
The apartments are situated on the first and second floors and are accessed by stairs. The stairs are not suitable for persons with serious mobility issues.
21. Health and Safety. The health and safety of our Guests is of paramount importance. The Owners will strive to maintain a high standard of safety for Guests. In the same way, Guests should take care to avoid risks to themselves and others within the property. This includes not leaving appliances switched on when absent from the Property, including ovens, hobs and electric fires. Phones, tablets, laptops and similar devices should not be left on charge when Guests are not in occupation of the Property.
22. Force Majeure
The Owners (including the Management Company) accept no liability whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of your booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, loss of mains electricity or gas supplies, epidemics, pandemics or any other events beyond our reasonable control.
In the unlikely event that you should have a problem with the Property or its facilities, please bring this to the attention of the Owners immediately so they can investigate and attempt to resolve the issue to your satisfaction. If you are still dissatisfied with the outcome, please send the complaint in writing to the Owners within 14 days of your return home. We will make every effort to ensure you enjoy your stay, but if you do not bring your complaint to the Owners' attention immediately, you will have not allowed them the opportunity to satisfactorily resolve the problem.
24. Governing Law
These terms and conditions are subject to and shall be construed in accordance with the laws of England and all parties hereby submit to the exclusive jurisdiction of the English Courts. If any provision hereof is held to be illegal, invalid or unenforceable under any present or future laws, such provision shall be fully severable and the terms and conditions herein shall be construed and enforced as if such illegal, invalid or unenforceable provision had never been made a part hereof. The remaining provisions herein shall remain in full force and effect and shall not be affected by such illegal, invalid or unenforceable provisions or by their severance here from.